Spotty or "frosted candles" and soy wax
This is very common with soy wax and completely natural. It will not effect the burn of your candle in any way. Soy wax is an amazing wax that is all natural and clean burning, as well as vegan. Soy wax is biodegradable and cleans up with soap and warm water. No crazy wax spills that are a hassle.
How do I take care of my wood wick candle?
Wood wick care and instructions:
Wooden candlewicks need to be trimmed before lighting almost even with the wax (1/8") to ensure a clean burning candle and better crackling sound. Standard toenail clippers are an excellent tool for this job since wooden wicks are thicker and cannot be trimmed with scissors. If your candle does happen to smoke, extinguish the flame, trim the wick smaller and light the candle again. We use highly scented wax to create our candles, which plays a role in how well the wick will burn. Burn times will always vary depending on the placement of your candle; drafty areas will burn slightly quicker. Please make sure to burn your candle all the way to the edges (especially on the first burn)
Tell me about your sizing!
2oz candle tins come with cotton wicks.
4oz candles come in tin containers with wood wicks.
8oz candles come in a glass jar with wood wicks.
9.5oz candles come in a glass tumbler with an option for cotton or wood wicks.
3oz wax melts come in a clam shell container.
Lost or Damaged candles. Now what?
We have partnered with Route to offer shipping insurance that will cover lost, stolen or damaged packages. If you purchased this insurance please contact them directly and they will handle everything for you.
Didn't get Route? No problem! Please file a claim with the carrier that you selected to ship your package. We have you do this because carriers are now, at times, requiring you to send them the damaged box and other information that we just don't have.
We cannot be responsible for lost, damaged or stolen items once they leave our hands.
Please check the top header for current processing times as they change throughout the year based on seasons. Processing times are defined as the time it takes before your package will be shipped. They do not include the actual shipping time once the package is handed off to the carrier.
We ship all over the world. Please note that processing time will be added onto any expected shipping times.
The buyer assumes any additional VAT or Taxes that may incur after shipping. Until the Very End Co is not responsible for any additional fees that have not been processed through our site.